
Monday, March 29, 2010
Corporate Instability and Anti-Filipino

Sunday, March 21, 2010
A Failure to Communicate
Through informal channels and the encouraging results of the meeting with Shahab last December 2008, the Nestle distributor got the impression that Nestle is ready, able and willing to abide by its credo and “do the right thing” based on its Core Values of Honesty, Integrity and Fairness. The renewal on 9 February 2009 for another year of the distributor contract in spite of various identified sales, marketing and operating improvement needs continued the feeling of good will and high hopes for the amicable resolution of the FDI issues.
But in a meeting last 24 February 2009, instead of allowing the Finance and Risk Management guys to meet and “re-look” at the Forensics Audit findings and conclusions, as initially agreed to, Shahab merely restated that for NPI, “FDI is a closed case.”
Instead of acknowledging that some NPI managers might have acted unfairly and unethically and kept key information from senior management, Shahab merely pointed out the distributor's mistakes. He said his key learnings from his reading of the Audit Report were: FDI did not follow procedures defined in the extensive Distributor Agreement, failed to communicate and use the appropriate forum for grievances, delegated authority to employees without “check and balance” thus allowing the fraud and mismanagement to continue. Bill Borbe added that as key learning FDI should have done their “numbers crunching” and if the numbers did not make sense, then FDI should have resisted the “pressure” from the NPI managers. After patiently waiting for several months to find an amicable resolution to the FDI issues while the distributor kept on hold other options. The tough-luck distributor felt betrayed and manipulated when Shahab said that NPI cannot do anything about FDI because the case is already in the lawyers’ hands.
Wednesday, March 17, 2010
Oh, shit! Nandu, you should have resolved this before! Now we're fucked.
Nestle wants to go to court for one simple reason – the courts of Makati are in their pockets! Yes, them judges from the financial capital are all corrupt. Why else do you think they’re rich? They can all be bought out. But the thing is - the distributor has not gone to court so how can it be a legal matter?
The other option for the Swiss cheats is to wait until the government of PGMA steps down then the DTI’s current head, Peter Favila, who believes that this is a case of anti-trust, moves elsewhere.
That is not in good faith, brothers. Fuck the mission statement, Jerry Maguire. It was just a mission statement.
DTI stepped in because they believe that it is something that is dangerous – all this corporate bullying. Nestle fears this because is they pony up the damages, every wronged distributor will declare open season on the Swiss. And hey! What war have these fuckers won? That’s why they are neutral. They are faggots. They try to buy out people with their money and Hershey’s bars, And Swedish porn. Oh wrong country.
But there is one rule that does make this a perfect reason for DTI to step in – M.O. No. 69 on the Unfair Trade Practices covered by the Revised Penal Code.

Sunday, March 7, 2010
Saturday, March 6, 2010
What do you stand for?

Marcee Tidwell (shouting to Jerry Maguire) What do you stand for?
Dorothy Boyd: How about a little piece of integrity in this world that is so full of greed and a lack of honorability that I don't know what to tell my son! Except, "Here. Have a look at a guy who isn't yelling 'Show me the money." Did you know he's broke? He is broke and working for you for free! Broke. Broke, broke, broke. I'm sorry I'm just not as good at the insults as she is.
Marcee Tidwell: No, that was pretty good.
- Pulled out of its products from the market in an unreasonable and non-transparent manner
- Instigated and fueled a price war
- Condons tax evasion
- deliberately delayed just claims for reimbursement. Something that is highly oppressive and is done in total and abject bad faith
Friday, March 5, 2010
Is Nestle's word stronger than oak?
Jerry Maguire: I'm still sort of moved by your "My word is stronger than oak" thing.
After FDI complained about the illicit affair of Nestle’s employee affected their business, instead of helping out, Nestle’s Boy Ceballos, the Regional Sales Manager, informed its aggrieved distributor that the company was severing ties with them.
Is this the way Nestle treats its partners who they allegedly deal with in a fair manner? Or is affair matters the more accurate term?
Jerry Maguire: I'm still sort of moved by your "My word is stronger than oak" thing.
The oak is corporate drivel. You know – people like the sound of platitudes. Makes them sound true, human, reasonable, responsible, and most especially, like real corporate bullshit.
Whenever a distributor is forced to max-out its bank credit lines, any further delay in collections of trade receivables is disastrous.
But NESTLE progressively imposes stretched sales volumes, it leaves the distributor with a choice of two evils: 1) to ignore the sales results imposed by NESTLE, and 2) to grant substantial discounts to customer.
The first option leaves to the termination of the distributorship contract while the second sinks the distributor deeper in debt.
So it is not a win situation for the distributor. Only NESTLE.
The Philippines lacks anti-trust laws to protect small businessmen. But what is an anti-trust law?
The definition of an ANTI-TRUST LAW:
Legislation enacted by the federal and various state governments to regulate trade and commerce by preventing unlawful restraints, price-fixing, and monopolies, to promote competition, and to encourage the production of quality goods and services at the lowest prices, with the primary goal of safeguarding public welfare by ensuring that consumer demands will be met by the manufacture and sale of goods at reasonable prices.
Antitrust law seeks to make businesses compete fairly. It has had a serious effect on business practices and the organization of U.S. industry. Premised on the belief that free trade benefits the economy, businesses, and consumers alike, the law forbids several types of restraint of trade and monopolization. These fall into four main areas: agreements between competitors, contractual arrangements between sellers and buyers, the pursuit or maintenance of monopoly power, and mergers.
Why aren’t there any anti-trust laws in the Philippines?
To date, the Philippines do not have a comprehensive and developed legislation relating to anti-trust and monopoly activities. However, there are several anti-trust bills pending before the Twelfth Philippine Congress. They are as follows:
1. Senate Bill (“S.B.”) No. 175 - An Act creating the Fair Trade Commission, prescribing its powers and functions in regulating trade competition, and monopolies and for other purposes;
2. S.B. No. 1361 - An Act providing for more effective implementation of the Constitutional mandate against monopolies, combination and restraint of trade and unfair competition by redefining and strengthening existing laws, processes and structure regulating the same, and for other purposes;
3. S.B. No. 1600 - An Act prohibiting monopolies, attempt to monopolize industry or line of commerce, manipulation of prices of commodities, asset acquisition and interlocking membership in the board of directors of competing corporate bodies and price discrimination among customers, providing penalties therefore, and for other purposes;
4. House Bill (“H.B.”) 1906 - An Act declaring unfair trade practices as acts of economic sabotage. HB 1906 declares the following acts as economic sabotage and provides criminal sanctions for the same: (i) smuggling; (ii) technical smuggling; (iii) misclassification of importation; (iv) dumping, and (v) other forms of unfair trade practices.
5. H.B. No. 198 - An Act creating a special body that shall regulate and exercise authority over monopolistic practices, combination in restraint of trade and unfair competition and appropriating funds therefore; and
6. H.B. No. 2439 - An Act penalizing unfair trade practices and combinations in restraint of trade, creating the Fair Trade Commission, appropriating funds therefore, and for other purposes.
Thursday, March 4, 2010
Thursday, February 4, 2010
Part 2 Million Dollar Baby

It’s Just a Mission Statement
(or in Nestle’s own words, “ a Code of Ethics”)
Part 2 Million Dollar Baby
Dicky Fox in Jerry Maguire: “The key to this business is personal relationships.”
Indeed. Not only were Nestle Area Sales Manager Elisa Lupena and FDI 2 Operations Manager Mark de Vega screwing each other illicitly but they were also screwing the distributor.
De Vega couldn’t begin to tell top from bottom let alone where his duties to his company started and where his obligations to his FUBU ended.
In a text message sent by Lupena to De Vega, she said: “Baby which one do you like better, me on top or you on top.”
The illicit affair between aggravated the growing financial problems of FDI 2. The distributor, claimed over PhP 11 million from Nestle to cover its increasing debt, unpaid wages, 13th month pay, and separation benefits for around 80 employees who were laid off in Christmastime of 2007. The Swiss multinational ignored the request for help at first then dilly-dallied. It was one black Christmas for the distributor.
By the end of January 2008, Nestle gave FDI 2 owners a call. The check for PhP 11 million was ready for pick up.
What had happened was the wife of de Vega, a respected lawyer, found even more damning evidence of her philandering husband’s activities – a printed copy of an ultrasound test.
The ultrasound showed a fetus. De Vega and Lupena were going to have a baby. De Vega’s Atty. wife sent a letter of complaint to Nestle and they had to act posthaste because they had one huge mess on their hands. Hell hath no fury like a woman scorned. And a legal eagle too!
In her letter January 31, 2008, she wrote:
“This sexual relationship may be personal in nature but the fact of the matter is that it occurred at a time when Ms. Lupena was the Area Sales Manager directly in-charge of the account of FDI which was then being operated by my husband as its Operations Manager/President. The very nature of this relationship strongly indicates that a violation of the conflict of interest clause, under Nestle’s Corporate Business Principles and/or Code of Conduct, may have likely occurred. Given certain documentary and testimonial information I have gathered substantiating the nature and extent of this relationship, it is reasonably easy and logical to conclude that Ms. Lupena may have given accommodations, extended favors and concessions beyond the scope of her authority and functions, as well as made misrepresentations or covered up for the actual state of the sales operations of FDI 2 by virtue of the said relationship.”
Within two days, the check was ready.
They only moved when another aggrieved party spoke out.
Being a huge corporation, they are used to using their battery of liars, er, lawyers to fend off distributors. Usually they bully them.
But against FDI 2, they found a pitbull who wouldn’t let go.
Nestle, in their Code of Conduct states: “Nestle personnel will maintain the highest standards of integrity and professional competence in all business relationships (bullshit we say). Sanctions will be applied in the event of misconduct or abuse of corporate standards (even more bullshit here).”
Incidentally, rumor has it that Lupena is now employed at another milk company located somewhere in Makati that competes with Nestle under the name which abbreviates her given names of Maria Elisa.
Was she given an honorable discharge? If so, in exchange for what ? What the fuck happened here? And why the change of names?
In the movie Jerry Maguire, Marcy Tidwell, played by Regina King, asks Tom Cruise’s Maguire character when they are shown a lousy contract for Rod Tidwell: What do you stand for?”
Let us jump to actress Kelly Preston who plays Maguire’s erstwhile girlfriend who yells at the start of the movie, “Don’t stop fucking me!!!”
Wednesday, February 3, 2010
Part I Sleeping with the Enemy

It’s Just a Mission Statement
(or in Nestle’s own words, “ a Code of Ethics”)
Part I Sleeping with the Enemy
In the movie Jerry Maguire, actor Tom Cruise who plays the main character of the super sports agent suddenly develops a conscience with regards to the representation business of sports athletes.
Little did he know that his manifesto for more ethical business dealings would backfire on him as he is fired from the company he helped turn into a industry giant.
As his world turns upside down, Maguire in a fit of depression mutters, “It was just a mission statement.”
What is a mission statement?
It is supposed to be a formal purpose or direction of a company that is highlighted by its core values. And based on that there is the code of conduct by which all company actions and undertakings will be guided by.
And that bring us to Nestle Philippines Inc.
The Swiss-based company has products that are deemed an indispensible part of people’s everyday lives. In order to get their products and services across, they rely on a chain of distributors who are assigned certain areas of operations to supply and sell their wares.
The distributors aren’t Nestle employees. However, they report to Area Sales Managers (who are employed by Nestle) who take care of the needs of their distributors.
In this particular instance, the ASM – Elisa Lupena -- took care more than just her company’s needs.
In our journalistic quest for interesting business stories to report for a local broadsheet, we came across some public documents regarding the methodical destruction of a distributor by a bullying multinational that thinks it can get away with anything it wants. And much of the damage done to the distributor is due to collusion and an illicit and sexual relationship between an ASM and the distributor’s own President/Operations Manager.
But that’s jumping the story right into bed and this is supposed to be a wholesome story.
Somehow it is never wholesome even if it involves Nestle Philippines Inc.
FDI 2 entered into a distributorship agreement with Nestle in 2003 to sell and distribute the corporation’s production in a pre-agreed area. The multinational promised support in terms of marketing and promotions in the area. The relationship, the business was so successful that Nestle awarded FDI 2 as its Metro Manila Distributor of the Year for 2005 and 2006. That’s two years running and if ever, is a clear illustration that they were doing their jobs and complying with agreements.
However, unknown to the owners of FDI 2, one reason for their success was that Nestle’s Area Sales Manager Elisa Lupena was exerting undue pressure on its distributor to meet increasing sales targets. That meant that FDI 2 would have to buy more products from Nestle to sell. Whether this makes money or not is not Nestle’s concern. The bottom line for them is to hit their sales targets.
Lupena was able to accomplish this also through an illicit affair with FDI 2’s Operations Manager/President Mark de Vega. Although she was not an employee of FDI 2, she went overstepped her bounds by threatening the distributor’s employees with their businesses’ termination from Nestle if they did not meet sales targets. FDI 2 was forced to put in more money to save the business but were still not knowledgeable about the true problem.
This was only discovered by accident in 2007 when de Vega borrowed a mobile phone from a FDI 2’s owner and switched SIM cards. However, when de Vega returned the phone, he left some messages in the phone’s sent box.
The text messages hit the owner like a ton of bricks. And it gave some clarity into their sudden massive deficits and losses incurred in meeting the demands of Nestle.
The owners of FDI 2 brought this situation to the attention of Nestle that in turn callously brushed aside the affair as “the personal affair of two consenting adults” while disregarding the obvious conflict of interest. Furthermore, Lupena went about her duties for two more months before anything was done.
If a company hears of rumors that one of its employees was doing something wrong, isn’t it only natural that they will investigate?
And in complete and utter disregard for their client – FDI 2 – Nestle demanded that FDI resign. FDI didn’t resign, and was subsequently terminated. As part of the turnover, nestle demanded that FDI return inventory that they had already been paid for, as part of their “processes;” anyway, they would pay for it in cash immediately. And with veiled threats made against the continued existence of FDI 2’s brother company as a distributor, it was forced to agree to return PhP 11,070,773.00 representing the inventory taken back by Nestle.
Doesn’t this strike you as odd? You buy Nestle products and technically they already belong to the distributor not the company. Yet they took it back.
Our conclusion here is, Lupena’s bullying tactics are known by Nestle’s top people. You know? Nothing goes down with out their knowledge.
Again another scene in Jerry Maguire comes to mind…
“Show me the money!”
That’s the bottom line of all of this. We want your money and to the hell with your business.

Saturday, January 23, 2010
Even in Italy, Nestle has had its problems
December 15, 2005 DETAILS EMERGE IN TAINTED NESTLÉ FORMULA SCANDAL The discovery of contamination in various Nestlé baby food brands has caused a huge stir in Europe. Millions of litres of formula have been pulled from the shelves and a top official in the Italian government has threatened legal action against the corporation’s CEO. It is now clear that the contamination was caused by IsopropilThioxanthone (ITX), a fixative of printing ink used on liquid milk cartons (produced by TetraPack, a large company that serves many other food companies for different kinds of foods and beverages). It is also apparent that Nestlé has been less than responsible is recalling potentially contaminated baby formula, prompting government intervention and seizures of the product. This episode demonstrates yet again Nestlé’s willingness to preserve its own profits at the expense of infant health, and the inherent dangers presented by mass-produced baby food. July 2005: First tests of Nestlé ready-to-feed liquid formula in the Marche region of Italy show contamination by ITX. Further tests were ordered on other Nestlé products: Nidina 1 for infants, Nidina 2 for babies 6 to 12 months, Latte Mio and Mio Cereali for children 1 to 3 years. September 2, 2005: Official results released confirming contamination were sent to the Italian Ministry of Health, but were not publicised. September 8, 2005: The EU is alerted of ITX seepage in a packet made in Spain. September 2005: SPAIN: Nestlé carries out a recall of milks from its factory in Northern Asturias region, but the same products in Italy, France, and Portugal remain on the shelves. October 2005: Italy sends an alert to the EU authorities. November 9, 2005: Italian authorities declare Nestlé’s Nidina and Mio milks “unfit for human use” and seize 2 million litres of the products. The seizure was not publicised. November 15, 2005: Nestlé starts recalling further quantities of the same products. This recall was also not publicised. November 22, 2005: Following further laboratory tests, products with expiry dates of September 2006 are recalled following an Italian court order, and 30 million litres are seized. It's only at this point that the news begins to appear in Italian (and foreign) media. November 23, 2005: A full page announcement by Nestlé in main Italian newspapers says the company has taken decision to " recall the products autonomously" as "a measure of exceptional (extreme) precaution towards consumers". While Nestlé refers to a voluntary “recall” authorities call it a “seizure” or “confiscation.” November 23, 2005: The press reports Nestlé CEO Peter Brabeck as saying there was an agreement made in the summer with Italian Health Minister Storace and the EU to continue selling the tainted milk and progressively discard and replace it with uncontamined products. November 24, 2005: Minister Storace denies any agreement to get rid of contaminated products and threatens Brabeck with a lawsuit for false information. November 25, 2005: Brabeck sends a letter to Minister Storace apologizing for a “memory lapse.” November 25 2005: Storace says he will press ahead with a lawsuit against Nestlé CEO Peter Brabeck. November 30 2005: A consumer association, Altroconsumo, independently tests 30 other products (yoghurts, fruit juices etc) packed in TetraPack cartons; 6 of them test positive for ITX. December 1 2005: Other milks (Parmalat, Granarolo, Newlat; all for the general population) are withdrawn for the same problem everywhere in Italy. December 12 2005: Italian police investigate the assumed agreement between Nestlé and the Italian Minister Storace. The Police Office of Ascolo Piceno is investigating 7 people form Nestlé and Tetrapack. January 10 2006: Italy reports "migration of isopropyl thioxanthone from packaging of milk for babies" to the EU's Rapid Alert System for Food and Feed (RASFF). Evidently the contamination is still not under control. |
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